Internet of Things (IoT)

6 Ways The Internet of Things (IOT) Impacts Business

The Internet of Things (IoT) is changing the world. It has already changed consumer lifestyles and buying habits.  While slower to happen, it is also changing the enterprise. Industries are using IoT technologies to improve operations, processes, products, services, and, of course, customer experiences.  But how? The power of IoT is its ability to turn physical objects […]

Getting Smart About Your CX Strategy

Companies are investing $1.5 billion in Internet of Things (IoT) to meaningfully innovate the customer experience, products, and operational processes. Intelligent agents are software programs that perform an array of tasks that a person would otherwise do manually. The technology Internet of Things (IoT) is an intelligent agent. It encompasses internet-enabled devices that intelligently interact with […]

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